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Open the BOOKD app, tap My Bookings, choose the appointment, then Reschedule or Cancel. Each salon sets its own deposit policy — anything inside the salon's cancellation window will need a call to the salon directly.

Deposits are taken by SumUp or Stripe on the salon's behalf and credited against your appointment. Refunds and chargebacks are handled by the salon in line with the policy you saw before paying.

Stamps are only awarded after a confirmed appointment is logged in the app within three days. Share & Earn points are pending until a screenshot is approved by the salon. Nothing is automatic.

Visit the salon sign-up page and create an account. You get a 14-day free trial on any tier. Cancel before day 14 and you won't be charged.

Email support@bookd-it.com from the address on your account. We confirm in writing before any data is removed.